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Keeping Your Info Safe

Protecting You Every Step of the Way

Identity Theft Protection
identity theft prevention

keeping your identity safe

Damage caused by the theft of personal information can be extensive and recovering can cost a substantial amount of both time and money. Not to mention the negative impact to your credit and reputation it can cause. While identity theft can happen to anyone, there are some things you can do to reduce your risk:

  • Review your credit card and bank statements carefully and often.
  • Know your payment due dates - if a bill doesn’t show up when you expect it, look into it.
  • Read the statements from your health insurance plan and make sure the claims paid match the care you received.
  • Shred any document that contains personal and / or financial information.
  • Review each of your 3 credit reports at least once a year. Visit annualcreditreport.com to get your free reports.
Identity Theft Protection
think you might be the victim of identity theft?

Act quickly to limit the damage. The Federal Trade Commission has created step-by-step instructions on how to handle the process of recovering from identity theft.

Monitor Accounts
card fraud

monitoring your accounts

In our continuing efforts to keep your accounts safe, you’ll receive a text alert about any transaction flagged as fraud on your debit or credit card. Simply reply Yes to confirm the transaction or No if it's fraudulent (remember – our messages will never ask for your PIN or account number!).

 
think you have card fraud?

If you think your card has been compromised, contact Charlotte Metro immediately at 704.375.0183. You can also place a block on your card through Online, Mobile, or Telephone Banking.

Monitor Accounts
block a card in digital banking

block a card in digital banking

  1. Log in to Online or Mobie Banking
  2. Choose Card Controls under the Self Service tab
  3. Select the card(s) and choose to temporarily Freeze or Report Lost or Stolen
  4. If you wish to order a new card at that time, select Replace Card*
block a card with audio banking

block a card with audio banking

Prefer to give us a call? You can also block your card with our Telephone Banking service!

  1. Call 704.375.0183 and choose Option 1
  2. Follow the voice instructions to block your card(s)

ok, so here's the fine print: