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account security

Your Security is Our Top Priority

keeping your money safe

digital banking security features

Safeguarding your personal information is vital. At Charlotte Metro, we take every security measure we can to protect your private financial information online and on mobile devices.

time outs

time outs

If you remain idle for a short period of time in Online or Mobile Banking, this feature requires you to log in again to continue accessing your account.

change password

change password

To help protect yourself, you're able to change your password at any time (psst... we recommend changing your password frequently!).

sign in attempts

sign in attempts

You’ll receive an alert regarding the last attempted access. If you’ve entered an incorrect access code, this alert will show these attempts.

secure sockets layer (ssl)

secure sockets layer (ssl)

We use SSL (Secure Sockets Layer) encryption so that your account information and transactions are masked.

don't forget

Charlotte Metro will NEVER call, email, or otherwise contact you to request your access ID, password, or other login credentials for the online services we offer.

If you receive such a request, DO NOT provide any information. Contact us at 704.375.0183 immediately to report the activity so we can ensure your accounts are free of suspicious activity.

tips & tricks

how to keep your accounts safe

The best way to prevent fraud is to be proactive when it comes to keeping your personal and financial information safe. Follow these tips for password, website, and mobile security to help protect yourself.

password tips

website tips

mobile tips

computer / network tips

Account Security
guidelines from the federal financial institute’s examination council

The Federal Financial Institutes Examination Council (FFIEC) recently issued new supervisory guidance designed to help make online transactions more secure. At Charlotte Metro, we have implemented these guidelines to ensure your protection and security. Some enhancements will be visible to you while others occur behind the scenes. You'll continue to see more information on how you can take action to keep your identity and your financial information and funds secure.

consumer protection – regulation e

Regulation E (Electronic Fund Transfer Act) outlines the rules and procedures for error resolution and unauthorized transactions for electronic fund transfers, which includes most transactions processed online. In addition, it establishes limits to your financial liability for unauthorized electronic fund transfers. These limits, however, are directly related to the timeliness of your detection and reporting of issues to Charlotte Metro. It's for this reason that we encourage you to immediately review your account statements and to regularly monitor your account activity online.

For detailed information, review the “Electronic Fund Transfers” disclosure provided to you at the time of account opening. Can’t find it? Send us a request and we'll provide you with a free printed copy.

Account Security