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Frequently Asked Questions

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how can we help?

When you need to get something done, you don’t want to wait a long time to figure out the answer. That’s why we’ve put together a list of our most frequently asked questions for you to use as a resource. And if you can’t find what you’re looking for, you can always give us a call at 704.375.0183 or send us an email at info@cmcu.org (please don't include your account number or social security number in an email and we'll respond to your message on or before the next business day)!

joining charlotte metro faqs

how much does it cost to join?

what are your products & services?

do i have to be a customer to apply for a loan?

can i even join a credit union?

online & mobile banking faqs

how do i sign up for online banking?

is there a mobile app?

how do i set up bill pay?

who should i contact if i have problems?

how do i find charlotte metro's routing number?

checks & cards faqs

can i get a cashiers check from you?

i forgot my pin

i have a lost or stolen card

how long will it take to get a card?

locations & services

what are your locations & hours?

do you have a notary available?

do you have a coin machine?

where are your atms?

do you provide wire transfers?

in the community faqs

community contributions

charlotte metro foundation

herman hoose scholarship

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